1. Overview

Cross Haven provides reliable and secure shipping across the United Arab Emirates. We aim to deliver all orders safely and on time.

2. Shipping Coverage

• All Emirates within UAE
• GCC shipping may be available for selected products

3. Processing Time

Orders are processed within 1–2 business days after payment confirmation.

4. Delivery Time

• Dubai: 1–2 Business Days
• Other Emirates: 2–4 Business Days
• Remote Areas: 3–6 Business Days

5. Shipping Charges

Shipping charges are calculated at checkout based on location and order value. Free shipping may be available during promotions.

6. Order Tracking

Customers will receive tracking details via SMS or Email once order is dispatched.

7. Delivery Attempts

Our courier partners will attempt delivery multiple times. Failed delivery may result in order cancellation.

8. Damaged or Lost Shipments

If your order arrives damaged or missing, contact us within 24 hours of delivery with photos or videos.

9. Customer Responsibilities

• Provide accurate delivery address and contact number
• Ensure availability during delivery attempt

10. Contact

Email: CrossHavenfz@gmail.com

Phone:+971 555 666 018
Location: M06 Shaikh Latifa Opposite Banias Metro Station Dubai, UAE